Privacy Policy

Privacy Policy

Best depression solutions takes your privacy very seriously

Under General Data Protection Regulation, Best depression solutions is the “Data Controller”. In simple terms, this means that we determine what personal information about you is collected and what it will be used for. 

In a situation where information is collected, you will be told what it is being collected and for what purpose we will use it. 

We understand that anonymity is extremely important especially when you want to share your matters. We have a general confidentiality policythat applies to all areas where people interact with us.

How and why we collect user data

We collect and use the details you give us so that we can help you. If you don’t want to give us certain information, you don’t have to. 

Before using or accessing our services please read through our Privacy Policy. When you use or access Best depression solutions you acknowledge that we will use your personal information in the way set out in this Privacy Policy.  The specific services that you can access and an explanation of how your data is used for those services is outlined below.  

Personal information which you upload to our website (such as on comments) is processed in order to perform a contract with you, subject to our website Terms of Use.  Otherwise, most of our work is conducted on the basis of (i) providing confidential advice and counselling services and (ii) referrring you to appriopriate solutions that will benefit you from our third parties.  We will not disclose personal information as a result of ours strict confidentiality rule unless under consent.  Our use of sensitive personal information is normally based on consent – see below for more information.  

We always let you decide what you’re comfortable telling us and treat it as confidential. 

On the occasions where we would like to use your information to communicate with you (for example, as a way to contact you about campaigns or content which we think you may like), we will always ensure your consent is actively sought. You will never be signed up for these automatically. 

You may contact Best depression solutions by e-mail at help@Best if you have any questions about our privacy policy. 

How we use your information 

The main reason we ask for your information is to help solve your challenges, and to better tailor information/advice to you. 

We access your information only when we need to, for example: 

  •  to produce anonymised statistics about service use 
  • to get feedback from you about our services 
  • we may use aggregated, anonymised information such as age, gender, and the time of contact to better understand user behaviour and improve our services 

Your calls, chats or emails may or  may not be recorded and stored or not depending on what you need or type of service you request. We might keep the webchat transcripts, emails and telephone recordings for a few reasons. We use the information for internal purposes such as auditing. In addition, we use anonymised or aggregated data to conduct analysis of trends across our services, so that we can improve the services we provide to our users. Read more in our confidentiality policy for situations when this might change. 

  •  We may share these publicly on our blogs, website and social media . 

We take the protection of your data very seriously. We take administrative, technical, and physical measures, to protect your Personal and Sensitive data from loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction.

Mailing lists and our newsletters

Best depression solutions will only use your data to send you information relevant to the type of communication you signed up for. You can unsubscribe from our mailing list by clicking unsubscribe at the bottom of our emails. 

Your rights 

Subject to certain exemptions, you have rights in relation to your personal information: 

  • To restrict the processing of your personal information 
  • To object to the processing of personal information
  • To object to how we use your personal information for direct marketing purposes 

 Please note that it may be technically impossible to completely delete your information because of back-ups and records of deletions.  However, any remaining traces of your personal information will be stored securely and will not be subject to routine access.
We will only perform the activities outlined above to the extent that such activities will not compromise privacy, security or any other legal interests. 

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