Best depression solutions takes your privacy very seriously
Under General Data Protection Regulation, Best depression solutions is the “Data Controller”. In simple terms, this means that we determine what personal information about you is collected and what it will be used for.
In a situation where information is collected, you will be told what it is being collected and for what purpose we will use it.
We understand that anonymity is extremely important especially when you want to share your matters. We have a general confidentiality policy that applies to all areas where people interact with us.
How and why we collect user data
We collect and use the details you give us so that we can help you. If you don’t want to give us certain information, you don’t have to.
We always let you decide what you’re comfortable telling us and treat it as confidential.
On the occasions where we would like to use your information to communicate with you (for example, as a way to contact you about campaigns or content which we think you may like), we will always ensure your consent is actively sought. You will never be signed up for these automatically.
How we use your information
The main reason we ask for your information is to help solve your challenges, and to better tailor information/advice to you.
We access your information only when we need to, for example:
- to produce anonymised statistics about service use
- to get feedback from you about our services
- we may use aggregated, anonymised information such as age, gender, and the time of contact to better understand user behaviour and improve our services
Your calls, chats or emails may or may not be recorded and stored or not depending on what you need or type of service you request. We might keep the webchat transcripts, emails and telephone recordings for a few reasons. We use the information for internal purposes such as auditing. In addition, we use anonymised or aggregated data to conduct analysis of trends across our services, so that we can improve the services we provide to our users. Read more in our confidentiality policy for situations when this might change.
- We may share these publicly on our blogs, website and social media .
We take the protection of your data very seriously. We take administrative, technical, and physical measures, to protect your Personal and Sensitive data from loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction.
Mailing lists and our newsletters
Best depression solutions will only use your data to send you information relevant to the type of communication you signed up for. You can unsubscribe from our mailing list by clicking unsubscribe at the bottom of our emails.
Subject to certain exemptions, you have rights in relation to your personal information:
- To restrict the processing of your personal information
- To object to the processing of personal information
- To object to how we use your personal information for direct marketing purposes
Please note that it may be technically impossible to completely delete your information because of back-ups and records of deletions. However, any remaining traces of your personal information will be stored securely and will not be subject to routine access.
We will only perform the activities outlined above to the extent that such activities will not compromise privacy, security or any other legal interests.